Digital business

Intelligent Document Processing and Workflow Automation

Digitize, store, automate, and unlock the power of your data

Overview
Cross-industry solutions
Industry solutions
Success stories
Platform capabilities
FAQ

Transformation solutions to secure and unlock value from your data

The data that runs your organisation is growing exponentially in a variety of formats—and quickly becoming more complex to manage and act upon.

Iron Mountain is an industry leader in helping you bridge the gap between physical and digital information. We help automate your document-centric processes and put your data to work so you can make informed business decisions. Whether digitising physical documents or centralising already digitised content and rich media, we bring it all together for you.

Iron Mountain InSight^® is an information management and content services solution that provides you with a centralised view of your information, allowing secure access and retrieval for your employees in a single cloud repository for enhanced visibility and access.

Need more functionality? Our professional staffing services team can work with you to upgrade your capabilities and further your digital transformation.

Explore below to learn more about our suite of software as a service (SaaS) solutions designed to drive efficiencies in your organisation’s most common processes and address industry-specific challenges.

InSight content services platform

Cross-industry solutions

InSight content services platform

Digital mailroom

Eliminate paper at your front door. Whether you plan on going back to the office, remaining virtual, or a combination, freeing yourself from receiving and distributing physical mail is critical to moving forward.

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Transform your Accounts Payable (AP) processes

Accounts payable solution

Streamline and automate your accounts payable processes. You’ll have the tools you need for a smoother and speedier month-end close with integration to Enterprise Resource Planning (ERP) systems.

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Human Resources solution vs The advancing HR function

Human resources

Manage your full digital employee record by enabling employees and internal business partners to participate in automated workflows with integrations to eSignature and HR systems.

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Industry solutions

Banking

Become a paperless bank branch. Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitising and classifying bank documents.

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Energy

Maintain energy compliance with a large and evolving set of regulations by getting information where and when you need it, while maintaining data security.

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Healthcare

Advance your healthcare digital transformation through digitisation, workflow automation, and secure access to your organisation’s most relevant data. Enable stronger operational and clinical decision-making, while improving patient care.

Patient Referral Solution

Insurance

Achieve faster and more accurate claims processing through digitisation, intelligent document processing, and workflow automation. Leverage technology to quickly analyse documentation provided for claims, assess damages, and make decisions faster.

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Public sector

Transform access to government records and delivery of citisen services through digitisation and workflow automation technology. Manage information growth and increase operational efficiency with streamlined processes.

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Customer success stories

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Claims processing made simple with digital mailroom

Learn how a top US insurance provider handled the mix of physical and digital claims coming in and managed to improve process time and the customer experience, all while reducing cost.

Evolving digitally with hr automation

Read about how this national consumer retailer automated their HR processes in order to increase efficiency and streamline workflows.This organisation left behind an outdated, manual HR system and updated to a more modern platform that empowered them to work more digitally. The new platform gave the staff the ability to focus more on the people and less on the paperwork. Workflow Automation™ Powered by Hyland for Human Resources is a solution capable of meeting complex needs in a digital world.

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Security and compliance

We take security seriously. That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in more than 60 countries.

You can rest easy knowing that your information is safe in our end-to-end solution—from working with you on logistics for digitising your documents at our scanning centers to auto-routing your digital information to the intended recipient and disposing of your paper documents in the manner you request (securely storing, shredding, or returning it to you).

InSight leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework and complies with industry standards, including (but not limited to):

HIPAA*
FedRAMP/FISMA*
GDPR
Soc 2 Type II
ISO27001

*available through Professional Services

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Platform capabilities

Iron Mountain InSight® intelligent document processing platform

When you have a mix of physical and digital documents across many repositories, your employees can struggle to quickly find what they need, have difficulty sharing information, and increase your organisation’s risk of non-compliance.

digital concept of laptop, using blue nodes and file paths

Jumpstart your digital transformation

Accelerate your digital transformation journey in just five steps.

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Frequently asked questions

Browse these frequently asked questions and contact us if you’d like to ask your own.

Who can access my documents?

Iron Mountain’s Implementation team meets with your organisation to learn how your organisation wishes to handle documents: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to your information. Post implementation, your administrator users will be able to update your user groups and maintain users.

How does Iron Mountain ensure that only the right users access information?

Data security is paramount to any organisation, and Iron Mountain makes this easy with metadata-based security capabilities. Metadata security rules can be set up by your administrator and assigned to users either at the individual or user group level. This ensures that users are only accessing the information that they should.

Can I use InSight for my documents that have been previously digitised?

Yes, you can easily ingest your digital documents and add index data to help centralise your information.

Ingestion from the following repositories is also supported:

Iron Mountain Connect via Image on Demand (IOD)
Amazon^® Web Services (AWS)
Google Cloud
Enterprise Content Management (ECM, including but not limited to SharePoint, Alfresco, and OpenText)
Google Drive
Dropbox
Network File Systems (NFS)

…as well as data from tapes, photos, audio, and videos.

What happens to our physical documents that are digitised by Iron Mountain?

You’re able to select from several disposition options for your physical documents:

Your physical documents can be returned to you
Your physical documents can be stored in an Iron Mountain record centre
Your physical can be securely shredded

Are these SaaS solutions scalable?

Yes, these solutions are able to accommodate any number of users and store vast amounts of data in multiple countries.

Is my data recoverable in the event of a disaster?

Your data is stored in the cloud for a length of time that is based on your contract and your organisation’s retention requirements. The InSight customer care team is your main point of contact for disaster recovery assistance.

Is my data recoverable in the event of a disaster?

We make it easy to get started.

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