Digital Mail

Streamline mail operations and connect data digitally across organisational silos

Incoming mail, whether physical or digital native, contains vital organisational information, from invoices to legal documents.

For distributed teams, however, manually managing this mail creates a major headache. It's expensive, error-prone, and a security risk. This not only delays crucial actions on important documents—potentially jeopardising finances and client relationships—but also prevents you from gaining key insights from data needed for essential workflows like mortgage approvals and claims. As your organisation gets bigger, these problems just get magnified, making it tough to scale your operations effectively.

Say goodbye to mail inefficiencies with Iron Mountain Digital Mail.Our solution transforms incoming mail into actionable, digital assets, and automatically routes it to the intended recipient or designated workflow. In an end-to-end journey, we don’t just scan and hand over the documents. Unlike other solutions that stop there, our approach is truly comprehensive, spanning from receipt to disposition and integration into your business outcomes—all with an auditable chain of custody.

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What is a digital mailroom?

Iron Mountain digital mailroom solution is a software as a service (SaaS) offering that enables you to enhance operational efficiency by digitising physical mail to provide secure access and retrieval for your employees, automating document-centric processes, and connecting your data across platforms.

Traditional mailrooms rely on manual systems and processes that are labour intensive and prone to human error. As organisations consider downsising and/or optimising real estate space, they need to streamline operations and connect data across business silos. Iron Mountain can help.

Transform your mailroom with security and compliance

Rest easy; your information is safe with us. We take security seriously. That’s why over 90% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We’ve been securing sensitive data for more than 70 years, and provide services across a wide range of industries in more than 60 countries.

From picking up your rerouted paper mail in our secure trucks for digitisation at our scanning centers, to auto-routing your mail to intended recipients, and disposing of your paper mail in the manner you request (securely storing, shredding, or returning mail to you), your documents are secure with Iron Mountain.

That’s because they’re digitally stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as our enterprise security framework. Iron Mountain InSight^® complies with industry standards including (but not limited to):

• HIPAA
• FedRAMP/FISMA
• GDPR
• Soc 2 Type II
• ISO27001