Iron Mountain’s InSight DXP platform leverages 75 years of information protection expertise to provide enterprise-grade AI governance. 

• Ring-fenced security: Your enterprise data is isolated within a secure perimeter and not used to train public models. We utilise Retrieval-Augmented Generation (RAG) for factual accuracy, tethering all AI outputs to your verified documents with clickable source citations.
• Automated workflows: Our platform handles complex, multi-step processes—from document classification and redaction to exception handling—under automated supervision. For highly regulated industries, we pair this automation with human-in-the-loop validation to maintain a ~99% accuracy rate.
• Unified trust & accountability: The platform enables you to apply consistent legal holds, statutory retention schedules, and destruction policies across both physical and digital assets. Every agent action is logged in an audit trail, and access remains strictly governed by your existing enterprise security hierarchies (RBAC).

InSight DXP’s workflow automation software acts as an intelligent data transformation layer. It starts by ingesting unstructured data (such as emails, PDFs, audio, video, or scanned physical files) and uses built-in Intelligent Document Processing (IDP) to split, classify, and extract critical metadata. Once transformed into a structured, reliable format, this data is routed through automated logic pathways where a coordinated blend of AI agents, human reviewers, and API connections execute multi-step business processes, significantly reducing the need for manual data cleanup or application-hopping.

Traditional rules-based automation relies on rigid "if/then" statements and strict templates; if a document format changes or a data type is irregular, the workflow breaks. Agentic AI is context-aware and goal-oriented. Instead of following a fixed script, our AI agents use large language models (LLMs) and advanced machine learning to analyse the layout, language, and context of an unstructured document. They can identify anomalies, handle complex multi-page tables or handwriting, and collaborate sequentially as a team to address variations in a workflow that often interrupt traditional software.

InSight DXP features ready-made, pre-packaged industry suites alongside custom low-code tools to help automate high-volume, document-intensive operations:

• Digital Mailroom: Automating return-mail handling, document sorting, and routing physical checks directly into operational queues.
• Invoice Processing: Matching e-invoices, GSTIN details, purchase orders, and receipts directly against core accounting ledgers.
• Digital HR: Automatically updating workforce data matching in employee platforms while tracking compliance document exceptions.
• Trade Finance & Commercial Lending: Accelerating LC verification, BG processing, and document splitting for global banking institutions.

The platform is designed to maintain high precision through a continuous, closed feedback loop powered by a Human-in-the-Loop (HITL) agent. During document processing, the platform calculates a composite confidence score for extracted data points. If a field falls below your predefined threshold due to an anomaly, an unreadable font, or a signature discrepancy, the agent flags it and routes it directly to a human operator for validation. Every time a human corrects or validates a field, the machine learning models ingest that specific training annotation, adaptively refining customer-specific algorithms to support improvements in extraction accuracy over time.