Intelligent Document Processing (IDP) & Document Classification

Deliver enterprise value with high-quality data

Iron Mountain InSight® DXP is a composable, intelligent content platform that serves as your foundation for enterprise-ready AI. The platform uses intelligent document processing to automatically extract, understand, and validate data at enterprise scale from unstructured content like contracts, forms, emails, images, audio, and video to transform complex documentation into trusted, action-ready insights.

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Why is intelligent document processing important?

Intelligent document processing (IDP) is critical because it minimises the costly operational bottlenecks and compliance risks of manual data entry.

While traditional tools merely copy text, IDP uses generative AI and machine learning to understand context, intent, and meaning. It converts unstructured data, such as multi-page contracts, handwritten forms, and complex tables, into structured, action-ready intelligence.

By automatically extracting and verifying this information, IDP turns slow document workflows into a fast, accurate, and scalable strategic advantage. This foundation enables a smooth transition from simple text capture to autonomous, agentic workflows that can independently process, route, and act on your data.

How does InSight DXP's document processing work?

The platform converts raw document chaos into structured, AI-ready data by executing an automated data lifecycle.

First, it discovers and catalogs your data sources to map logical relationships and define document types.
Using AI, it digitises files, detects text locations, and classifies loose pages into organised groups to extract and structure the information.
Multiple human reviews validate the outputs if needed, while continuous audit tracking monitors quality.
Finally, the platform integrates with downstream applications to export clean data, feeding a self-healing loop that generates 97% automated processing accuracy—which improves to ~99% when paired with human review.

_{Accuracy is based on internal AI and human-verified benchmarks. Results vary by document quality, format, and setup.}

Drive business results with an AI-driven IDP solution

Transform unstructured documents into usable data

Advanced extraction: Digitises, classifies, and extracts handwritten text, multi-page tables, signatures, and checkboxes.
Multi-layered validation: Cross-references sources and routes discrepancies to human-in-the-loop (HITL) review for remediation.
Seamless integration: Syncs validated data into your existing IT stack to enable rapid search, queries, and business insights.

Scale critical processes to meet enterprise demands

High-volume processing: Handles billions of images annually, supporting 100+ languages across documents, audio, and video.
Human-in-the-loop accuracy: Blends AI with managed services and human reviewers to maintain high precision.
Operational visibility: Dashboards deliver visibility into volumes, SLAs, and exceptions for proactive resource allocation.

Leverage adaptive AI solutions to automate your processes

Adaptive workflows: Integrates extracted data into flexible workflows and case management to drive business agility
Low-code/no-code design: Allows users to build, refine, and deploy workflows using natural language prompts.
Automated PII masking: Detects and obscures sensitive data and personally identifiable information (PII) to help maintain compliance.

The results speak for themselves

~$1M
in savings labor cost with automated data extraction.
15M
documents processed/day.
>50%
reduction in labor costs.
2x
operational speed.
33%
improvement in customer onboarding.
97%
average extraction accuracy rate.

Source: Customer ROI in Activate enterprise intelligence whitepaper

Read the paper

Automate your enterprise workflows with InSight DXP

Whether you use our platform to power your business function and industry workflows InSight DXP delivers measurable operational impact. Explore how our platform modernises workflows across sectors:

Financial services & banking

Automate back office workflows and streamline compliance by using AI-driven software to organise, classify, extract and validate financial data.

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Healthcare & life sciences

Unify clinical data and protect patient privacy by modernising access to medical records, lab reports, and imaging, while maintaining strict data governance.

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Government & public sector

Slash constituent wait times and safeguard historical archives by converting property deeds, vital records, and paper forms into secure, searchable digital assets.

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Energy

Reduce operational risk and field downtime by automatically classifying, governing, and discovering critical technical assets, so teams stay aligned on validated specifications and simplify audit readiness.

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See how our customers are gaining a competitive edge

Maximise your potential with InSight DXP

A fully composable platform that activates, cleans, and protects your enterprise data.

Explore what you can do with InSight DXP

Get your data AI-ready - Clean up duplicate and outdated files automatically to cut storage costs, reduce risk, and power your AI tools.
Turn documents into data - Extract accurate data from thousands of unstructured pages using smart AI and human verification.
Your knowledge, all in one place - Turn scattered files into active assets so you can find answers quickly and speed up daily work.
Turn intelligence into action - Build automated workflows in hours to speed up decisions and free your team for bigger goals.
Smart governance for a safer business - Automate retention rules across 130+ countries to help stay compliant, lower storage costs, and protect sensitive files.

Break down data silos without replacing the tools your team already uses

Connect InSight DXP to the systems you use every day. Don't let your valuable information stay trapped in silos. We leverage MuleSoft's built-in technology to provide instant, secure connectivity to the 300+ platforms that drive your business—including Salesforce, Workday, SAP, and Oracle—with no separate MuleSoft licensing required.

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See the full list on MuleSoft’s website

Salesforce, MuleSoft, Workday, SAP, Oracle, and other third-party trademarks are the property of their respective owners. The use of these trademarks does not imply endorsement or affiliation.

Seamless integration with your cloud provider

Our digital solutions are cloud-agnostic with marketplace availability. We collaborate with top cloud providers for easy integration into your existing IT infrastructure.

Elevate your business operations with Iron Mountain and Amazon Web Services

Iron Mountain and AWS collaborate for advanced cloud-based content management solutions.

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Shift your focus from IT to growth with Iron Mountain and Google Cloud Platform

Iron Mountain and Google partner to turn fragmented data into a competitive business advantage.

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Advance digital transformation with Iron Mountain and Azure Cloud

Iron Mountain and Microsoft streamline data, enhance insights, and cut costs and risks.

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Industry-leading compliance and certifications

InSight DXP is built on a foundation of trust. Your data is protected by the same security rigour that makes ~95% of the Fortune 1000 trust us. Our security approach is comprehensive, safeguarding your information from ingestion to processing.