InSight DXP

Digital Mail for Lockbox
Secure end-to-end lockbox services for receivables
InSight Mail for Lockbox

Are you at risk?

Maintaining lockbox operations is an expensive distraction from core business objectives for many financial institutions and enterprises that manage high volumes of receivables. Along with handling unstructured data trapped within checks and associated documentation, managing the manual process is a struggle. The rising cost of labor and real estate, combined with outdated processing infrastructure, makes it increasingly impractical to manage receivables in-house.

Adopt a best-in-class lockbox experience

Iron Mountain Digital Mail for Lockbox offers a comprehensive, outsourced solution for managing your receivables. Cut costs, reduce errors, and improve efficiency while managing risk and compliance.

AI is transforming accounts receivable processes, driving efficiency and accuracy like never before.

Forrester

price 1

Outsource and automate remittance capture


Remove the burden and cost of a physical lockbox process, providing fast and accurate transaction processing

Gears

Streamline and enhance operational efficiency


Mitigate fraud risk and accelerate cash flow with optimized digital sorting, auto-classification, splitting and data extraction with intelligent document processing (IDP)

Welcome and adopt

Scale transaction volume seamlessly


Provide a better customer experience by being able to respond to new growth opportunities quickly

Learn more

Empower your organization

By acting as your single, trusted provider, we simplify your operations and reduce the need to manage multiple vendors. You can:

  • Secure your end-to-end mail handling with a complete chain of custody for all incoming and outgoing mail—from tracked pickups to short- or long-term storage and certified destruction.
  • Digitize and modernize at scale with our extensive facility network and industrial-grade capabilities, enabling faster processing of receivables at lower operational costs.
  • Leverage AI-powered IDP to automate classification, document splitting, and data extraction from checks, stubs, and remittance documents, reducing manual errors and cutting operational costs.
  • Identify exceptions automatically to validate that every transaction complies with your defined lockbox rules.
  • Gain full transparency and audit readiness through a secure, compliant workflow that includes human-in-the-loop validation, digital archiving, and detailed reporting.
  • Accelerate cash flow by reducing mail float and expediting the collection and deposit process, giving your business faster access to funds and improved liquidity.
  • Drive revenue growth with modern payment solutions that attract new clients and offer greater flexibility, increasing customer satisfaction.

Book a no-obligation discovery and demo session to accelerate your digital transformation today

By submitting this form I agree that Iron Mountain may process my data as described in Iron Mountain's privacy policy.

FAQ

How does the service work?
  • After redirecting your mail to a designated postal service location, Iron Mountain securely collects and transports it to one of our 141 US imaging centers. Rely on our vast imaging network and AI-powered intelligent document processing (IDP) to digitize your mail, process checks, and accurately extract payment data based on your specific business rules.
  • Digital Mail for Lockbox operates on Iron Mountain InSight®, a cloud-native software-as-a-service platform, utilizing its IDP module. Working with our payment processing provider or yours, we provide image cash letter (ICL) services, including deposit, posting, and reconciliation.
How secure is our information?

When data security and compliance are the highest priorities, we are the ideal choice. Every payment and document remains in our custody—from secure pickup to scanning within one of our state-of-the-art facilities. Digital files are stored in a protected cloud environment built on the National Institute of Standards and Technology Cybersecurity Framework, with encryption and role-based permissions you fully control.

How do we transition our lockbox?

Flexible transition options, such as site takeovers or staff rebadging, are designed to help you modernize without disrupting your operations. The approach is customized, not one-size-fits-all. Our people, processes, and technology work together to solve your lockbox challenges, allowing you to focus on achieving business outcomes.

What is the Iron Mountain advantage for lockbox services?

We offer distinct advantages to organizations in need of lockbox services. With our AI-first document processing and over 70 years of expertise in secure information management, more than 95% of Fortune 1000 companies rely on us. While competitors scale back their paper operations, we maintain over 141 US imaging centers to meet demand.

We're here to help.

paper and pen

Contact us

Fill out this form and an Iron Mountain specialist will contact you within one business day.
Get a quote
laptop profile screen

Login and bill pay

Log in to your account or learn how to create one.
Get started
customer service

Support center

Our Customer Support Center can help provide you with the quickest answers to your questions.
Get support
ringing telephone

Call sales

Connect with one of our knowledgeable representatives to address your specific solution needs.
800 - 899 - 4766