Iron Mountain offers a suite of information lifecycle management solutions for insurance companies

Financial services


Digitally transform your insurance services, from quote to close

In today’s technology-driven world, customers have come to expect almost instantaneous results. In a matter of minutes, they can compare insurance quotes and get coverage online. With digital transformation happening all around us, it’s more important than ever to be aware of your business processes.

We can help streamline your customer experience while promoting transparency and reducing business costs. We’ve found that automation is key to improving accuracy, increasing efficiency, and even eliminating human error.

Despite these rapidly changing times, it’s time to refocus on the customer—not the process. We’ll help get you there.

Get In Touch 

Accelerate your digital transformation within the insurance space

How do I handle compliance and business process deficiencies?

A major property and casualty insurance company needed a way to enforce compliance through an enterprise-wide clean desk policy. The claims department still operated on manual processes—a massive issue to remedy
The solution needed to demonstrate measurable cost savings, improved efficiency, decreased turnaround times, improved customer experience, and a decreased carbon footprint. We worked with the company to roll out a transition protocol, moving from paper-based, open-shelf processing of property and casualty claims to a digital mailroom with a front-end, image-enabled automated workflow, including secure electronic delivery of select, validated information to third parties. Together, we met the compliance goals and saved the company $1.5 million—while eliminating 5 million printed pages annually.

What if I need backfile imaging for improved access?

A New York-based life insurance company needed to improve access to its highly valuable commercial client files, while minimising risk. These files were highly active with many individuals accessing them over time. This resulted in misfiles and lost documents, and there was no disaster recovery plan for these documents in the event of a catastrophic event, such as a fire or flood.
Iron Mountain provided a backfile conversion solution for employees, as well as ready access to information anywhere within the organisation. Backfile imaging also allowed for scanning and digitisation of the company’s documents for secure storage in its enterprise content management system.

How do I solve a post-merger digital mailroom dilemma?

A major US insurance brokerage firm struggled to develop a digital mailroom solution that could be delivered in a timely fashion while providing real-world savings and value. After the firm’s recent merger, employees were faced with the major pain point of finding a way to access policy checking services.
We rerouted the contents of the company’s P.O. boxes to a central location where a team picked up and processed the mail by scanning, classifying by content, and completing data capture with our imaging services. This meant that digital mail could then be rerouted for approvals or exception processing. A centralised database also provided worldwide access to mail. Overall, this solution resulted in better collaboration, cost reductions, and environmental benefits.

How can I work with an outdated and inefficient data center?

A workers’ compensation insurance company evaluated the infrastructure of its data center, including maintenance and operating costs. Results reflected a limited ability for the facility to support redundant power without significant cost and effort.
The company increased security, redundancy, power, connectivity, and reliability. An Iron Mountain colocation data center, scaled to meet the company’s shifting needs, not only provided increased security and connectivity but also greater energy efficiency and cost savings.
  • 1,400+
    Our footprint spans 1,400+ facilities in 50+ countries
  • 65+
    We’ve spent nearly seven decades working with insurance industry partners
  • 28%
    We have assisted other insurers with reducing their combined physical records by up to 28% over a five year period
  • 2,700
    Thousands of insurance carriers benefit from our suite of solutions and services

Reliable access to information wherever it resides

Don't let your information management program be an afterthought

Our proven Inventory Governance solution helps analyze your acquired physical and electronic data so you can identify what records should be destroyed or retained. We can also help you target redundant applications so you're not running two disparate information programs after the merger. By mapping your program and applying consistent retention policies to enable defensible destruction, you can bring the acquired program up to speed quickly.

Outsource the management of your legacy records without sacrificing access or control

Many insurers store records in-house, either in a centralized or decentralized location (within lines of business), but this approach can add risk to your business. The decision to outsource elements of your records and information management program does not mean giving up control or timely access to your vital information. Iron Mountain's leading Records Management solution provides insurers with a reliable, compliant, effective process for storing records in a secure vault location, controlling access to records, tracking records, and providing defensible destruction capabilities for records eligible for destruction.

We had already had very good past experience with Iron Mountain in the area of paper archiving…we were convinced that the company could supply all the services associated with archiving, scanning, transporting files, and data exchange.
Thomas HübnerHead of Applications Management, Swiss Life
Our specialists audited the Iron Mountain facilities, including processes, security, and fire protection arrangements. Iron Mountain satisfied all our requirements and tabled a cost-effective proposal.
Raphael LamskemperHead of Document Logistics, Germany, Zurich Service GMBH

We make it easy to get started.

By submitting this form I agree that Iron Mountain may process my data in the manner described in Iron Mountain's Privacy Notice. If you agreed to receive marketing emails but subsequently change your mind, you may opt out at any time here.

Why work with Iron Mountain?

Why Iron Mountain ?

We have the experience and expertise to streamline your business while keeping your customers’ data safe—and secure. We are especially proud to partner with insurance institutions like yours. Together, we elevate the power of your work.

About Us

envelope mail
Interested in our financial services newsletter?
Sign Up

Frequently asked questions

Digital-first innovators are making a splash in the insurance industry, leading to an electronic revolution and evolution of paper-intensive processes. Consider partnering with Iron Mountain to assist in your digital transformation

How can digital transformation within my firm lead to more efficiencies and a reduction in costs?
Information is often scattered across different systems that don’t communicate or speak the same “language.” This disconnect creates delays in which the lack of uniformity and automation slows down internal processes and procedures.Iron Mountain helps insurers digitise these processes and paper forms, which in turn unlocks the value of your data.

Contact Us

paper and pen

Contact us

Fill out this form and an Iron Mountain specialist will contact you within one business day.
Get a quote
customer service

Support centre

Our Customer Support Centre can help provide you with the quickest answers to your questions.
Get support
ringing telephone

Contact customer service

Connect with one of our knowledgeable representatives to address your specific solution needs.
+44 (0) 1782 654 710