Unlock new levels of enterprise productivity with agentic AI

AI agents are transformative software systems built to interact with their environment, analyse data, and make decisions to achieve specific goals. Businesses are being revolutionised with AI agents that streamline document management, reduce errors, and improve efficiency. Leveraging machine learning (ML) and large language models (LLMs), these AI agents automate tasks, classify documents, extract information, and optimise routing. By taking on repetitive tasks and collaborating with human teams, AI agents free up employees to concentrate on strategic work, fostering a more intelligent and productive workforce.

Iron Mountain is integrating AI agents into the InSight DXP platform to meet the growing customer demand for natural language interaction with their data. These agents go beyond simple search functionality, offering the capability to handle complex, end-to-end automation processes. By autonomously completing and assisting with tasks, our AI agents significantly improve speed while reducing errors, allowing them to move beyond simple rules-based automation to:

• Surface potential issues in data quality: AI agents can identify inconsistencies, anomalies, and exceptions in content (e.g., mismatched fields in invoices, missing information in HR onboarding files).
• Enable human-in-the-loop (HITL) remediation: When potential discrepancies are detected, the AI agent routes them to a human operator for validation and correction. Over time, the AI agent learns from these interventions to improve accuracy.
• Support end-to-end workflows: AI agents assist with processes like invoice reconciliation or contract review, executing steps that would otherwise require manual effort.
• Strengthen trust: By combining AI with embedded compliance, security, and HITL learning, the system ensures customers can trust outcomes in the same way they trust Iron Mountain with physical records.

Traditional rules-based automation relies on rigid "if/then" statements and strict templates; if a document format changes or a data type is irregular, the workflow breaks. Agentic AI is context-aware and goal-oriented. Instead of following a fixed script, our AI agents use large language models (LLMs) and advanced machine learning to analyze the layout, language, and context of an unstructured document. They can identify anomalies, handle complex multi-page tables or handwriting, and collaborate sequentially as a team to address variations in a workflow that often interrupt traditional software.

AI search solves common data access challenges like fragmented content, low relevance from old search engines, and slow indexing. Built into InSight DXP and offering powerful features, AI search includes a smart, conceptual search, generative AI summaries, personalised result ranking, and comprehensive analytics for operational efficiency.

1. Discover and analyse: We partner with you to analyse your existing workflows, mapping out each step to identify inefficiencies, compliance gaps, and automation opportunities that will deliver the greatest impact.
2. Design and configure: Our experts design and configure intelligent workflows tailored to your specific needs. We connect your applications and set up business rules to govern how information is processed.
3. Automate data handling: The solution automates the capture, extraction, and validation of data from any source, such as emails, forms, and documents, significantly reducing manual data entry and associated errors.
4. Orchestrate and integrate: Workflow automation orchestrates the flow of data, triggers actions and updates records automatically in your integrated core business systems (ERP, CRM, etc).
5. Monitor and optimise: You gain full visibility into your automated processes through real-time dashboards. We help you monitor performance and use the insights to continuously refine and improve your workflows over time.