Records and Information Management

Records And Information Management

Offsite Records and Document Storage Services in the UK

Secure, compliant records and business files, storage services – preserve and protect your records and valuable assets in highly secure and compliant facilities.

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Secure offsite business document storage solutions

Safe and secure business document storage is critical to compliance and business continuity.

Whether you’re relocating your entire on-premises records centre or simply storing a few boxes, our full spectrum of document storage services supports your unique needs and requirements.

Trust the records and information management (RIM) experts

Records are the lifeblood of your organisation, so protecting and managing them is vital to your business's success.

Here's how our RIM team handles your records:

  • Identify: Our RIM professionals work directly with you to select records for secure off-site relocation.
  • Tag and classify: We label your records using your own terminology and track them with RFID technology.
  • Manage and retrieve: Access your information anytime through our intuitive Iron Mountain Connect™ portal for quick location and retrieval.

Our buildings protect your assets

To preserve and protect your critical documents, Iron Mountain records centres adhere to comprehensive facility requirements for security, fire safety, and environmental controls.

Auditable chain of custody

Your information stays secure within our UK facilities, which are governed by strict, industry-leading chain-of-custody procedures. You’ll have complete visibility and control over your inventory at all times through our proven workflows and technology-enabled tagging.

People you can trust with your storage needs

You’ll be supported by vetted and formally trained Iron Mountain employees who help ensure the highest standards of security are maintained across all of our document storage services.

Offsite storage doesn’t mean offline

Free up valuable office space and staff by moving your boxes and files to Iron Mountain, all without sacrificing the visibility of your information assets.

The Iron Mountain Connect™ Records Management application provides online management of your boxes and files, including metadata, searching, tracking and processing of service requests.

With just a few clicks, you can search through your offsite inventory and:

  • locate what’s required to satisfy an internal or external request.
  • arrange for records to be quickly scanned, or delivered by one of our vetted and trained employees.

Explore the customer story

"Now, when we request records from Iron Mountain, 999 times out of 1,000 they arrive the next working day."

  • 378 agreements with
  • 45 suppliers reduced to
  • 2 easy-to-manage contracts

Types of records and documents we store

Iron Mountain provides secure offsite document storage for a wide range of business records, helping UK organisations protect sensitive information. We store documents including:

Services for your specific records storage needs

Iron Mountain Clean Start®

Iron Mountain Clean Start®

Support office changes and navigate today’s changing workplace requirements with Clean Start.
Project services

Project services

Leverage Iron Mountain’s expertise to make RIM a seamless extension of your everyday operations.
Dedicated professional staffing

Dedicated professional staffing

Select trained and screened RIM professionals to work alongside you and implement your programme.
Document scanning and digital storage

Document scanning and digital storage

Digitally transform your business and centralise your information.
Document scanning and digital storage

Smart Sort

Sort, organise, and manage physical files at scale

Which type of services are you looking for?mountain ranges

Iron Mountain Connect™ is Iron Mountain’s online customer hub that helps you manage your information. Use this tool to place orders, run activity reports, and access your inventory data—anytime, from anywhere.

Features include:

  • Manage your offsite records storage from anywhere and at anytime
  • Place orders, run activity records, and access your inventory data
  • Set up document shredding services and programs

To get a quote, contact an expert.

Contact Sales
accessing IM Connect Login screen

Keeping records longer than necessary invites unnecessary risk and expense. Reduce cost and protect your organisation by destroying records as soon as retention requirements expire.

With Iron Mountain Smart Sort, you can destroy paper records as they meet retention requirements and enable a more compliant and efficient records management programme.

  • Easily identify destruction eligibility
  • Enable box-level destruction
  • Reduce programme costs and risks
  • Improve find rates

View solution brief

How Smart Sort works

Iron Mountain trained records management professionals will survey your inventory to identify destruction eligibility at the file-level.

Then, using input from your database and records retention schedule, we’ll work alongside your team, onsite or remote, to organise your records according to destruction eligibility year, so you can confidently destroy paper documents as retention requirements expire.

Learn More About Smart Sort

Iron Mountain can design and create a customised storage solution to meet your specifications.

Features include:

  • Climate-controlled storage for materials that require definitive environmental and relative humidity specifications
  • Separate specialised vault storage for film, magnetic and mixed media to prevent cross contamination
Microfiche

Gain control with Records Storage Box

Upgrade your records management with RFID technology for quick access to your inventory and better governance, all while proving the soundness of your programme to customers, auditors, and stakeholders.

Explore Records Storage Supplies
Why work with Iron Mountain?
Iron Mountain data center employee

Why Iron Mountain?

We have the experience and expertise to streamline your business processes while keeping your records safe and secure. We are especially proud to partner with organisations like yours. Together, we elevate the power of your work.

About Us

We make it easy to get started.

Frequently asked questions

I need help clearing my office space of legacy records. Can you support an office move, closure, or cleanup project?
Yes, through our Clean Start programme, an Iron Mountain expert will conduct a complimentary assessment of your space and information use. We will provide recommendations on the best way to clear up your space by moving records to secure offsite storage.
Can I easily access and manage my records if they are stored offsite?

Yes! With Iron Mountain Connect™, you have 24/7 online access to manage your inventory, locate files, and request retrievals from anywhere.

When you need a document, you can choose the delivery method that works best for you:

  • Physical Delivery: Have your paper records or boxes delivered directly to your location.
  • Image on Demand: Get fast digital access to your files. We can digitise anything you need on request—from a single page to an entire box.
I have a variety of records, some requiring special conditions like climate control. Can a single provider handle that?
Iron Mountain specialises in diverse storage needs. We offer everything from standard storage to climate-controlled vaults for sensitive media and even a secure Underground facility for long-term preservation. We can even custom-build vaults to your exact specifications. We handle it all.
I need help cleaning up my legacy records to reduce costs and risks. Can you support my projects?
Yes. Regardless of your cleanup challenge or the complexity of your inventory, we can help. Our Smart Records Cleanup Suite is a collection of technology-enabled solutions that simplify, sort, and structure your records inventory, helping you make smart decisions about what to keep, defensibly destroy, or digitise, no matter how much you’re storing or where it’s located.
I'm struggling to keep up with all the regulations around records retention. Is there help available?
Iron Mountain Policy Center solution is a cloud-based retention and privacy policy management platform that provides a user-friendly way to understand your obligations and demonstrate compliance.
I need a records management company that provides secure and compliant facilities along with easy-to-use management tools. Does that exist?

Iron Mountain delivers on all three. We combine industry-leading security, comprehensive compliance support, and the user-friendly Iron Mountain Connect™ platform for seamless management. We provide a complete, integrated solution for your records and information management needs.

How does your company ensure offsite records storage complies with the UK's GDPR and Data Protection Act 2018?

Iron Mountain aligns offsite storage operations with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 through a robust data protection framework and robust operational controls:

  • Chain of Custody & Physical Security: Records are tracked using barcode and RFID technology during transit and within facilities. Collections and deliveries are managed by background-checked, security-cleared personnel using secure vehicles.
  • Compliant Facilities: Storage centres feature 24/7 monitoring, strict access controls, perimeter protection, advanced fire suppression, and climate-controlled options.
  • Information Governance & Rights Management: Through the secure cloud platform Iron Mountain Connect™, organisations retain full control over inventory, retention schedules, subject access requests (SARs), and audit logging.
  • Contractual Safeguards: Iron Mountain executes formal Data Processing Agreements (DPAs) that define technical and organisational measures to safeguard personal data throughout its lifecycle.
  • Defensible Disposal: When retention periods expire, records can be destroyed offsite via certified secure shredding services, providing full audit trails and certificates of destruction.
Can Iron Mountain collect boxes from multi-site offices across England, Scotland, Wales, and Northern Ireland?

Yes. Iron Mountain operates an extensive fleet and a national network of secure records management facilities that cover England, Scotland, Wales, and Northern Ireland.

Whether your organisation operates from a single head office or hundreds of regional locations, Iron Mountain manages scheduled or on-demand box collections across all multi-site operations. Multi-site programmes benefit from:

  • Consolidated Management: A unified contract and centralised online portal to track and request items across all regional sites.
  • Standardised Logistics: Point-to-point transfer procedures, pack-and-prep assistance, and barcode indexing applied consistently across every facility.

We're here to help.