How financial institutions achieve end-to-end efficiency gains, compliance, and customer satisfaction
Financial institutions, bogged down by document-intensive processes, must carefully manage risk and maintain efficiency while keeping customers satisfied.
The cost of high-volume, manual back-office practices continues to rise. Regulatory requirements are growing more cumbersome. And staying competitive means finding faster ways to sift through documents and search for information, often while the customer waits.
58% of survey respondents in the banking and financial services sector believe reducing costs is the main use case of AI
Source: Financial institutions AI maturity research conducted by Iron Mountain alongside independent research specialist Vanson Bourne
Powering your financial operations with Digital Back Office
An AI-driven SaaS solution that organises and validates all the messy paperwork and digital files in a bank’s back office operations. It extracts key data, classifies, and implements efficient quality control and compliance workflows, providing easy access to consistent information. Leveraging AI, it deploys Generative AI for document summarisation and interrogation and AI Agents to automate mundane, repeatable tasks. This drives process improvements, increases efficiency, and reduces costs.
Digital Back Office is built on Iron Mountain InSight® Digital Experience Platform (DXP), a scalable and modular platform that incorporates digital and physical content management, AI technologies, intelligent document processing, workflow automation, and information governance capabilities to transform your digital experience.
Consumer / Retail
Open new accounts and validate customer information with speed and ease while reducing redundant document submissions and verifications.
Scale operating expenses in direct relation to revenue. Improve loan quality and delivery timelines. Unlock data for new revenue-generating activities.
PremiumWe help clients streamline their banking operations—reducing costs and keeping customers secure
From legacy records management to secure offsite access, leverage our wealth of expertise
Enhance operations, customer experiences, and business models through digital transformation
Access information from a unified, automated, secure platform
Digitise, store, automate, and unlock the power of your data through the power of automation
A managed service combining our people, processes, and technologies
