Additional services

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The following services may be requested. All Records Management services not specifically listed on the Schedule A will be charged at Iron Mountain’s then-current rates. Call Customer Response for more information.

Complete update report, scheduled - The service of producing and distributing an annual hardcopy inventory report for customers who are set up to receive this information. To avoid the charge for this service, customers may obtain the information themselves using Iron Mountain Connect’s Report Center.

Computer record change - An Iron Mountain service in which the customer contacts Iron Mountain and requests that we manually update the description of item(s) managed in our inventory system. Standard updates for Computer Record Changes are billed per item. In cases where the change relates to bulk moves or to edits for many items, you will be charged at an hourly rate for work performed. These fees will be identified on your invoice as a Computer Record Change. It is Iron Mountain’s policy that record updates performed due to an Iron Mountain error will not be charged to the customer.

Computer search, online - The service in which Iron Mountain customer service representatives assist the customer in searching the SafeKeeperPLUS database for a particular Carton or File. This service is billed per Item returned in the search. No charge is imposed if the customer performs the search using Iron Mountain Connect.

Fax - The act of faxing a document or group of documents as an alternative delivery mechanism for a Retrieval Order as requested by the customer. The service includes Retrieval and may include other services such as Photocopying for which separate charges will be assessed. This service is billed per page plus Retrieval charge.

Individual listing - customer - The process of data entry by the customer of File descriptions into Iron Mountain Connect.

Individual listing - Iron Mountain Link - The process of uploading File descriptions from a customer’s internal system to Iron Mountain’s SafeKeeperPLUS system using Iron Mountain Link.

Individual listing - Iron Mountain upload - The process of uploading File descriptions from a data file to Iron Mountain’s SafeKeeperPLUS system. The data file is handled by a programmer in the production support team and the service is charged per upload unless considered a Special Project.

Photocopy - The act of photocopying a document or group of documents as requested by the customer. This service is billed per page plus Retrieval charge and is requested in conjunction with a Retrieval Order unless considered a Special Project.

Relid - Iron Mountain may replace the lid (top) of a Carton when the condition of the lid will not support other Cartons in a standard storage configuration, when the security of the information inside the Carton is no longer intact due to the damage to or construction of the lid, or when the Carton is not safe for transport or handling. Re-lidding charge includes both the price of the replacement lid and Labor, at a rate per carton, to carry out the re-lidding service. Re-lid charge will show on your invoice as a "Relid" plus the charge for a new lid.

Repack - See the definition for Re-boxing Charge in the Glossary.

Search charge - The extra service provided when a record center specialist is unable to immediately locate an Item due to the incorrect or limited metadata provided by the customer when placing the order. This service is billed per search.

Shipping / outside courier
 - The service provided when Iron Mountain utilizes a third party shipping carrier to deliver Items on an Order either at the Customer’s request or outside the applicable service area. Common carriers utilized by Iron Mountain are UPS, DHL, Federal Express.

Outside courier / customer representative handling - The service provided by Iron Mountain to prepare Items for shipment, or receive Items delivered, by a third party carrier, or to prepare or receive Items picked up or dropped off by the customer or the customer’s representative. This service is billed per Item, except for customer pick-ups and third party carrier shipments of Files, in which case, where feasible, Iron Mountain will consolidate multiple Files into Packages and bill this service per Package.

Special computer request 
- The service provided by Iron Mountain to provide custom reporting data out of the SafeKeeperPLUS system. These non-standard reports require custom programming and are billed per request based on the programming time required for each request. Customers may access a variety of standard reports at no charge via Iron Mountain Connect Report Center.

Special project - See the definition of Special Project in the Glossary.

In addition to the standard program services defined in your Pricing Schedule, the following additional services may be requested and will be charged based on current market pricing. Call Customer Response for more information.

Iron Mountain’s Data Management and Recovery services have the capability to offer a centralized program to monitor and test your media to ensure data integrity. The scope of the offering includes tape refreshing through a tape re-tensioning process, data conversion, duplication, tape destruction services, and recovery/reconstruction services for unreadable and damaged tape cartridges. Because Iron Mountain’s Data Protection and Recovery services have a strict security policy that does not allow for any type of duplication equipment to be located within our vaults, all of these services are conducted at an off-site location. Iron Mountain helps reduce risk by utilizing the same secure end-to-end chain of custody in the transport of media for these services as for our normal tape vaulting services.

Digital record center for medical images

Iron Mountain’s Digital Record Center™ for Medical Images provides a cost-effective, secure solution you can trust. We offer a choice of two services for protecting and archiving medical images: Disaster Recovery and Disaster Recovery and Long-Term Archiving. Whichever plan you choose, you can be confident that your vital medical images are safe and accessible.

Disaster recovery for medical images

This solution is a managed service that stores and protects medical images off-site in our underground data bunker, so they can be fully recovered in the event of a disaster. Your images are protected through automated, continuous backup to optimize both Recovery Time and Recovery Point Objectives. This service offers rapid recovery in the event of a disaster.

Disaster recovery and long-term archiving for medical images

This solution is a managed service that provides both off-site disaster recovery and long-term archiving for digital medical images, in a single, cost-effective package. Archived images are continuously replicated from our primary data center to a secondary, geographically dispersed data center, ensuring redundancy and high availability of images. This service offers rapid recovery in the event of a disaster, reduces technology and cost burdens on your facility and ensures on-demand access to medical images whenever and wherever needed.

Disaster recovery support and testing services

Recent events have shown that disasters can be highly disruptive for organizations. Disasters can range from catastrophic events to simple data corruption events and can be complex, expensive and time consuming to overcome. No longer is it sufficient to merely have a disaster plan. Organizations need to regularly and frequently test their plans to ensure the continuity of business after a disaster. And in the event of an actual disaster, your company needs a true partner to get their data back online quickly and accurately.

Iron Mountain is unequaled in our ability to support your disaster recovery tests and actual events. We have assisted customers with more than 250 declared disasters and more than 25,000 disaster recovery tests for more than three decades. You gain access to the industry’s leading experts in disaster recovery planning, testing and management.

  • Our facilities are strategically placed near all major hot sites, yet away from high-risk areas such as flood plains and earthquake zones
  • We manage secure, climate-controlled vaults and operations dedicated to magnetic media in over 55 U.S. markets and in over 183 markets in 34 countries and 5 continents.
  • Our transportation services have access to more than 900 vehicles customized for magnetic media transport and over 90 charter aircraft.
Project destruction

Iron Mountain offers additional shredding services for customers that require episodic materials destruction on an-ad hoc basis. These services are quoted on a per project basis for events such as file room purges, facility relocations, completion of an audit or litigation matter and or permanent destruction of documents that have reached the end of their retention schedule.

Secure (plastic) media destruction

Secure Media Destruction provides a secure method for destroying certain non-paper based materials to a non recoverable form via high heat incineration and or granulation processing. Examples of acceptable materials can include microfiche/film, X-rays, video tapes, CDs, gift cards, etc. When destroyed via the high heat destruction method these materials are reduced to a particle size small enough to render the information un-readable, and un-recoverable.

Iron Mountain is not NAID Certified for media, plastic, e-waste, or computer hard drive destruction services, which adhere to Iron Mountain’s internal standards for secure media destruction.

Secure Media Destruction projects are quoted on an individual project basis.