Reduce manual intervention with AI agents
Our mail-routing AI agents learn from past human decisions to refine automated exception-handling rules, independently managing future routing scenarios
InSight DXP
Digital Mail
Transform your mail. Accelerate your business
InSight DXP overview
Expanded services
- Outbound Mail Support – We can simplify outbound mail through integration with your content tools, enabling efficient printing, inserting, and mailing services tracked in real time.
- Information Governance – Systematically apply retention and data privacy policies to your digitized mail.
See the solution in action
With Digital Mail you’ll be able to:
Provide secure access
Role-based access allows authorized users to collaborate more effectively, from anywhere
Get operational insights
Dashboards show a visual display of performance metrics and trends
Reduce costs
Minimize capital expenditure and total cost of ownership with a scalable solution
Accelerate financial transactions
Automate critical workflows—such as invoice, check, and claims processing, mortgage post-close validation, and loan origination support—to expedite check depositing and general ledger account posting
Seamless system integration
Directly connect mail data into your existing ERP and CRM systems to automate critical financial transactions such as general ledger account posting, mortgage approvals and claims processing
Consolidate vendors
Iron Mountain manages the entire lifecycle of your mail—from intake and integration to final disposition
Industry examples:
Digital Mail plays a prominent role in multiple industries, including but not limited to:
Frequently asked questions
We’ve got your back with answers to some of our frequently asked Digital Mail questions.
How does Iron Mountain make sure that mail is routed to the correct recipients?
Each user can be assigned an individual Mailbox and/or be part of a user group tailored to specific tasks and document types. Mail is identified and routed based on data security rules designed to direct it to the appropriate individual or team. Iron Mountain’s implementation team works closely with your organization to establish the appropriate roles, routing logic, and security measures needed to maintain data protection and privacy.
Who can access my mail?
Iron Mountain’s implementation team meets with your organization to learn how you wish to handle mail: by individual, department, or a specific workflow.
During implementation, Iron Mountain configures your users, user groups, and data security rules, providing the proper people with access to the mail. Out of office forwarding automatically reroutes mail or tasks to a colleague.
What happens to mail that doesn’t follow standard routing rules?
When mail arrives and automated routing rules don’t fully address the correct routing, Digital Mail smoothly reroutes it to the Exception Manager to review and appropriately reroute with intuitive tools. This streamlined workflow reduces disruptions, accelerates resolutions, and keeps operations running smoothly.
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