Have more questions?
Iron Mountain Invoice: On an invoice, the Customer ID is located in the top right portion on the first page of the invoice, along with the Customer Name. It is the fifth piece of information down within the Account Overview section of the page.
Contact our Customer Care Team: You may contact Iron Mountain Customer Care by chat, phone or email with one or all of the following information:
We apply a fuel surcharge that is adjusted monthly. Adjustments to the fuel surcharge basis will be effective the first of each month and publicly posted here approximately two weeks prior to the effective date.
The fuel surcharge is indexed to the National U.S. Average On-Highway Diesel Fuel Prices reported by the U.S. Department of Energy for the month prior to the adjustment. For example, the surcharge for December 2015 is based on the November 2015 National U.S. Average On-Highway Diesel Fuel Price.
Effective January 2016, Iron Mountain will be amending the fuel surcharge table for the first time since its inception in 2007 to more closely reflect the operational changes to our transportation services that have transpired during that time period. These changes have affected the amount of fuel consumed when performing customer services. Please be assured that we will continue to evaluate all factors to identify and deliver optimal performance while controlling costs.
There are two emailed invoice options available.
A variety of reports are included with the invoice. These reports are designed to support your records management program with options for both summary and detailed information. We offer alternate invoice report delivery methods including the Iron Mountain Connect records management portal and monthly electronic downloads via e-mail.
The most common invoice report included with your invoice is the Billing/Activity Report. This report lists a description of each type of transaction, the total quantity for each type of transaction, and the total amount due. This report can be provided for multiple accounts, one customer account, each division, or each department - and is most useful for tracking summary level information for service and storage transactions.
Our Data Protection and Recovery invoice is designed to be concise and easy-to-read.
Please note that the first page of your invoice clearly indicates the Invoice Number, Payment Terms, and Due Date as well as Iron Mountain Contact Information. When paying your Iron Mountain Invoice, please include the detachable Remittance Advice with your payment. If you do not include the Remittance Advice, it is important that you include the invoice number on your check.