• Over 75 years of working with Fortune 1000 companies who trust our document and data-centric expertise as we manage billions of assets - storing and protecting what matters most to them
• Over 60 years of working in the banking, financial services, and insurance industry, creating industry proficiency
• We maintain a robust regulatory compliance program that includes monitoring regulatory changes and routinely updating policies and procedures to align with technology, business, and legal requirements.
• We employ strong security measures, including access controls, automated audit reporting, and integrated monitoring tools. We conduct regular risk assessments and leverage independent audits to continuously strengthen our security posture.

• Leverage our trained staff, rebadge your staff, or offshore, giving you a scalable workforce from our global centres of excellence (COE)
• We solve our customer’s toughest challenges by conducting a business assessment, redesign, and transformation of your document-centric data processes, considering labor transitions, and optimising your infrastructure - all supported by analytics
• You benefit from our detailed and proven multi-country implementation experience acquired from working with our iBPM global financial services clients

• Utilise the full value of technology supporting your digital transformation, minimising upfront costs and long ROI horizons
• We incorporate intelligent automation to reduce errors, speed processing, and improve efficiency, including - Intelligent Document Processing, predefined workflows based on business rules, data reconciliation, and Robotic Process Automation for continuous innovation

• Our reach is global, with over 240,000 customers spanning the globe in 60 countries, supported by 27,000 employees
• Utilise our centres of excellence (COE) - Ingesting, digitising, classifying, indexing, routing, process executing, data enriching, and digital delivery - a holistic approach including people, process, and technology
• We scale based on your needs - we operate 141 imaging sites with 28 designated as imaging supercentres across 45 countries, scanning over 2.4 billion images annually

• Your mail and packages are routed to Iron Mountain, starting the digital transformation in our centres of excellence (COE) facilities - with our staff or rebadging your staff
• We securely transport with a fleet of 4500 vehicles and store both your physical and digital assets using patented protection technology with auditable real-time telematics and chain-of-custody controls
• Store only what you need at our secure facilities armed with advanced fire suppression controls, intrusion detection, and strictly enforced entry/exit procedures - or we’ll securely shred what is not needed, supporting your compliance guidelines

We deliver managed services, also referred to as intelligent business process management by combining advanced technology, our real estate, and processes with expert personnel. Our approach leverages intelligent automation to streamline complex workflows across various industries. We help organisations transition from manual tasks to automated systems. This shift helps achieve operational excellence by reducing errors and increasing visibility into data. Our teams provide the necessary infrastructure to manage information securely throughout its entire lifecycle.

• Our managed services integrate artificial intelligence and machine learning to extract valuable data from unstructured documents, which allows for faster decision-making and improved accuracy across all business departments.
• Our comprehensive business process outsourcing (BPO) services handle high-volume administrative tasks, enabling your internal staff to focus on core strategic initiatives while we manage the routine processing requirements.

We operate as a strategic third-party provider (3PP) to enhance your existing workflows. Our contract services offer scalability to meet fluctuating business demands without increasing overhead costs. By utilising our regional distribution centres, we manage physical and digital assets with high precision. We optimise your business processes for speed and reliability. Our solutions facilitate better Information Governance Advisory to maintain regulatory compliance. This comprehensive strategy supports long-term growth and strengthens your overall business infrastructure.

Iron Mountain provides specialised business process management financial services to address the unique regulatory challenges of the banking sector. We apply intelligent automation to critical functions like loan processing and account openings. Our systems help improve turnaround times by removing manual bottlenecks in document-heavy workflows. We focus on creating a digital environment where data flows seamlessly between departments. This integration supports better operational efficiency and risk management for financial institutions.

• Our dedicated teams utilise business process automation services to manage Mortgage and Loan documentation, which streamlines the verification process and reduces the time required to move from application to closing.
• We implement secure solutions for Payments and Receivables that automate data entry and reconciliation, helping financial organisations maintain accurate records while reducing the manual effort typically required for these tasks.

We provide these solutions through a global network of secure facilities. Our expertise in financial services allows us to implement business process automation solutions that meet strict industry standards. We integrate with your existing technology stack to create a unified data environment. This approach supports digital back office operations and enhances the customer experience. Our teams remain committed to maintaining high security standards for all sensitive financial information throughout the entire processing cycle.

We integrate managed services with our traditional storage capabilities to provide a holistic information management solution. Our platform uses intelligent automation to categorise and index documents as they are digitised. This process allows for rapid access to information that was previously trapped in paper format. We focus on enhancing operational excellence by making data more accessible and actionable. Our services help organisations manage their information lifecycle more effectively.

• We offer advanced Document Scanning and Digital Storage that converts physical records into searchable digital assets, which facilitates faster retrieval and improves the overall efficiency of your information management workflows.
• Our system applies automated retention schedules to digital records, helping your organisation comply with legal requirements without the need for manual oversight or the risk of human error during disposal.

We provide a clear path for organisations looking to modernise their legacy systems. Our contract services include the physical storage and digital transformation of vital business records. We utilise regional distribution centres to provide local support and fast access to physical assets. Our teams optimise every process for precision and speed. We focus on providing the tools necessary for effective retention policy management across all digital and physical platforms within your organisation.

Intelligent automation involves using technology to perform repetitive tasks without human intervention. This strategy is essential for achieving operational excellence in modern business environments. By implementing business process automation, companies can reduce the time spent on manual data entry. This shift allows employees to focus on higher-value activities that drive innovation. Most business automation tools leverage software to orchestrate complex workflows across different software platforms and departments.

• Intelligent Process Management combines robotic process automation with artificial intelligence to handle tasks that require judgment, such as identifying errors in invoices or routing customer inquiries to the correct department.
• Business process automation services help organisations standardise their operations, which leads to more predictable outcomes and a significant reduction in the errors typically associated with manual data handling.

Implementing these systems helps organisations improve turnaround times for customer requests and internal approvals. These solutions provide better visibility into performance metrics, allowing for data-driven improvements in operational efficiency. Many companies partner with a third-party provider (3PP) to manage these complex digital transformations. Using It Asset Lifecycle Management allows for rapid scaling as business needs evolve. This strategy supports a more agile and responsive business model in a competitive global marketplace.

Organisations choose to automate business processes to overcome the limitations of manual workflows and human error. Automation in operations management leads to significant improvements in data accuracy and processing speed. By adopting business process automation solutions, companies can handle larger volumes of work without increasing their headcount. This scalability is crucial for maintaining operational excellence during periods of rapid growth. Automated systems provide a consistent framework for handling critical business data.

• Digital transformation through business process automation software enables companies to track the progress of every task in real-time, providing managers with the insights needed to identify and resolve bottlenecks quickly.
• Intelligent business process management services integrate disparate data sources into a single view, which helps break down information silos and improves collaboration between different departments within the organisation.

Automated workflows help organisations achieve higher levels of compliance by creating a clear audit trail for every action. These systems reduce the risk of lost or misplaced information during complex processing tasks. By focusing on operational efficiency, businesses can deliver faster service to their clients and partners. Utilising Warehousing and Logistics services for these needs provides access to specialised technology and expertise. This approach helps maintain a competitive edge while managing costs.

Business Process Automation works by mapping out manual workflows and replacing human steps with software-driven actions. The system uses business process automation tools to trigger events based on specific data inputs. For example, an incoming invoice can automatically start a verification and approval cycle. This integration of intelligent automation makes certain that tasks move forward without delay. Most modern systems utilise cloud-based platforms to provide accessibility and security for users.

• Business Process Automation examples include automated employee onboarding, where the system handles document collection, account creation, and training assignments without requiring constant intervention from human resources personnel.
• Managed services providers often implement these solutions to help organisations manage their back-office functions more efficiently, which leads to improved turnaround times and better overall resource allocation.

The process starts with a thorough analysis of existing workflows to identify areas for improvement. Once the system is in place, it continuously monitors performance to find further opportunities for optimisation. This commitment to operational excellence helps organisations adapt to changing market conditions. Working with a third-party provider (3PP) allows businesses to leverage Project Services for physical logistics. These automated solutions provide a scalable foundation for long-term business success and digital innovation.

BPO managed services provide organisations with access to external expertise and technology for handling non-core business functions. This model supports operational excellence by leveraging specialised providers for tasks like payroll processing or customer support. By using business process outsourcing, companies can reallocate their internal resources to strategic growth areas. These services often include advanced business process automation tools to maximise efficiency. This partnership helps organisations maintain high standards of performance and reliability.

• Intelligent process management within a managed services framework allows for the continuous optimisation of workflows, which helps organisations stay ahead of industry trends and technological advancements without significant investment.
• Businesses that utilise contract services for their processing needs can achieve better operational efficiency by benefiting from the economies of scale provided by a large, specialised third-party provider.

These services help organisations manage their operational costs more effectively by converting fixed expenses into variable costs. This flexibility is particularly valuable for companies operating in volatile markets or experiencing seasonal fluctuations. Many providers utilise workplace services to verify that physical assets are managed securely and efficiently. This approach facilitates better information governance and risk management across the entire organisation. BPO solutions provide a robust framework for achieving sustained business performance.